Informed and prepared

We think that surprises should always contain something good. That is why we would like to tell you everything important about our hotel in advance so that you can start your holiday well informed.

Scope of application

These general terms and conditions regulate the legal relationship between the guest and Stump's Alpenrose, Wildhaus. The basis for this is the reservation/order confirmation.

Arrival and departure

Booked rooms are available to the guest from 3 p.m. on the agreed day of arrival.
If arrival is after 10.00 p.m., the Alpenrose requires notification from the guest by 8.00 p.m. at the latest so that the keys can be handed over.
On the agreed day of departure, the rooms must be left by the guest by 11.00 a.m. at the latest. We charge CHF 50.00 per room for a "late check-out" (room kept until 18.00).

Early departure

If one or more guests of the groups depart prematurely, Stump's Alpenrose is entitled to charge 100% of the total booked services.

Reservation and confirmation

Reservations are confirmed to the guest in writing by e-mail or by post, short-term reservations can also be confirmed verbally at the guest's request. With the confirmation of the reservations, this is considered binding for the guest, at the same time he/she accepts these GTC. Changes to confirmations will be adjusted in writing. Cancellations and/or changes must be communicated in writing and in advance.

Premises and rooms

The rooms and furnishings listed in the reservation confirmation shall be made available to the guest in proper condition for the desired duration. Guests shall ensure the use of the rooms and their equipment with proper care. Guests are obliged to show respect towards other guests. If the guest has no complaints when  If the guest has no complaints when taking over the rooms, the premises including the equipement shall be deemed to be in perfect condition.

Smoking is not allowed in all rooms and throughout the premises. Smoking is permitted on the room balconies (with consideration for the neighbouring rooms). In the event of unlawful smoking in the room, the guest may be charged an appropriate cleaning fee even after departure.

Number of guests / accompanying pets

The rooms are prepared according to the reservation confirmation. Changes in the number of persons per room will affect the room rate.

Bringing pets is subject to a surcharge. They must be registered when making the reservation. Staying with pets is not possible in all hotel rooms.

Barrier-free access

We have 3 barrier-free rooms in the standard category, with a shower seat on request. There is a stair lift that takes you to the reception on the first floor. You will also find a barrier-free toilet in the restaurant. A corresponding parking space is also available.

Prices / included services

The prices are in Swiss francs (CHF) and include the statutory VAT, but not the statutory visitor's tax.
Breakfast and wellness admission is included in the room rate. No reduction is granted for breakfast not being consumed. A price reduction can be made for groups, and the wellness admission can be excluded or agreed as an additional charge.

Terms of payment and means of payment

All costs listed in the reservation confirmation are decisive. The total amount includes all services used. In the case of an individual trip, payment is generally made on departure, unless the rate specifies otherwise. From an amount of CHF 1,000.00, 30% of the amount of the confirmation must be paid in advance.

Payment methods include cash (CHF/EURO), Maestro, Mastercard, Visa, AMEX, WIR (30% of the total amount), Reka-Check, Postcard.

The following account is available for bank transfers:
St. Galler Kantonalbank AG
9001 St. Gallen
IBAN: CH16 0078 1623 1889 5200 0
Account holder: Klang Sana Unternehmens AG
Stump’s Alpenrose AG
Vordere Schwendistrasse 62
9658 Wildhaus
Account: 90-219-8

Cancellation conditions for individual guests

The following percentages will be charged for cancellations of individual rooms:

• Cancellation on the day of arrival: 100%
• Cancellation 1 day before arrival 75%
• Cancellation 2 to 3 days before arrival 50%.
• Cancellation 4 to 7 days before arrival 25%.
• Cancellation more than 7 days before arrival 0%

No Show

In the event of a short-notice cancellation after the cancellation deadline, 100% of the total cost of the booked stay will be charged.

Banquets, groups and meetings

From 10 rooms, the reservation counts as a group. The cancellation fee will be charged on the booked service and / or on the full board price, according to the reserved number of persons and days. Stump's Alpenrose requires the final room list (first and last name, address, date of birth and possibly e-mail address) no less than 5 days before the day of arrival.

Cancellation later than 13 days before arrival: 100%
Cancellation 14 days - 1 month before arrival: 80%
Cancellation later than 2 months before arrival: 40%
Cancellation later than 3 months before arrival: 20%
Cancellation later than 4 months before arrival: 10%
Cancellation more than 4 months before arrival: 0%

Decoration / flowers

Decoration appropriate to the occasion is part of our scope of services. This includes a white tablecloth with cloth serviettes, candles and a personally designed menu. If you wish, we can provide you with floral decorations that match the colour and design of your celebration in a harmonious flower bed.

Rehearsal dinner

The rehearsal dinner must be booked in advance and the catering is at the expense of the organizer.

Services

Klang Sana Unternehmens AG reserves the right to charge additionally for services with higher upfront costs for the organization of the event.

Number of participants

The number of people that you inform us of up to 48 hours before the banquet is decisive for us. The number of guests stated by the guest is the basis for calculating the service. If the actual number of guests is smaller, the definitively confirmed number will be used as the basis for the calculation. Any additional costs resulting from additional participants will be invoiced.

Liability / Damage

The organizer is responsible for all damage caused to the rooms, facilities, equipment, furniture and grounds of Hotel Stump's Alpenrose through his own fault or through the fault of third parties engaged or invited by him.

Klang Sana Unternehmens AG or Stump's Alpenrose AG declines all liability for any theft of or damage to materials and equipment brought into the hotel by the organizer or third parties engaged or invited by the organizer.

Food and drinks brought in

The guests/organizer shall purchase all food and beverages from Klang Sana Unternehmens AG.

We charge a tap fee of CHF 28.00 per opened 7.5dl bottle for wines brought in by the guests themselves.

Extension of the closing time

It is possible to extend the closing time beyond midnight. We charge the following fees to cover the wage costs and night work supplements:
– Up to 1 am CHF 150.00 per full hour and partial hour
– From 1 am CHF 250.00 per full hour and partial hour

Additional set-up and removal services

The hotel will set up the event rooms as agreed in advance. Additional expenses for additional set-up, conversion or removal work will be charged at CHF 60.00 per employee hour.

Waste disposal

The organizer is responsible for waste disposal beyond the normal scope. If the disposal is carried out by the hotel, a corresponding fee will be charged.

Cleaning services

The organizer may be charged for any special cleaning and disposal work ( for example, of decorations or games) that becomes necessary as a result of extraordinary pollution

Parking area

The hotel's parking spaces are available to hotel guests free of charge, subject to availability. It is not possible to reserve parking spaces. If you are arriving by car or similar, we kindly ask you to book in advance so that we can reserve enough space.

Liability / Duty of care

The hotel room is to be used by the guest with the utmost care. The guest or the company must pay for any damage to property. The Alpenrose declines all liability for theft etc. and in relation to third-party services.

Act of force majeure

In the event of force majeure, Klang Sana Unternehmens AG reserves the right to withdraw from the contract without being held liable.

Applicable law and jurisdiction

Disputes are exclusively subject to Swiss law. The place of jurisdiction for the assessment of disputes is the district court of Toggenburg in Lichtensteig.